Goodbyes are never easy, but we try not to make it difficult.
If you'd like to leave due to a problem with your box or our service, please don't hesitate to get in touch and let us know more details. We hate to think any customer could have a negative experience with us, and will do everything we can to try to fix your problem 😊
If you've already made up you're mind about leaving, follow the steps below:
Login into your account (be sure to use the same email address as the one used on your first order). If you're a customer pre-April 8th, 2021, you'll need to reset your password, as we've made improvements to your account.
Navigate to "Subscription settings" within your account.
Once within the subscriptions section of your account scroll down the page to find the "cancel subscription" button.
Once clicked and confirmed, your account will be closed and you'll stop receiving Grubby boxes. You'll also receive an email confirmation of your cancellation.
Please note that you will be required to cancel before Friday 5 pm to ensure you are not billed for the week ahead.
Remember, you can alternatively skip or pause your subscription for the time periods that suit you.
If you are still yet to receive your first box you will be required to contact us at firstname.lastname@example.org in order to cancel.
Any questions, feel free to get in touch. We're a friendly bunch and you can contact us via our live chat or email@example.com.
We hope you might consider us one day again in the future.